Shipping policy
Fitz Fine Furniture offers free in-store pickup and local furniture delivery within our service area. We do not offer nationwide parcel shipping for furniture.
Store Pickup
Customers may select in-store pickup when available. We will notify the customer when the merchandise is ready. Any remaining balance must be paid in full before merchandise is released, and a valid photo ID may be required.
Customers must inspect merchandise at pickup. Visible damage, shortages, or incorrect merchandise must be reported before the merchandise leaves our facility. Concealed damage or defects must be reported within forty-eight (48) hours after pickup.
Local Delivery
Local delivery is available from our Sterling, Virginia, facility, subject to the following minimum merchandise purchases:
- Within 20 miles: $1,000 minimum purchase
- More than 20 miles and up to 50 miles: $5,000 minimum purchase
- More than 50 miles: Not available through online checkout; contact us to discuss availability
Minimum-purchase amounts exclude sales tax, delivery charges, assembly charges, and other service fees.
Delivery, handling, assembly, and other service fees are non-refundable. Any remaining balance must be paid in full before merchandise is scheduled for delivery.
Quoted arrival and delivery dates are estimates and are not guaranteed. Delivery scheduling will be coordinated after the merchandise is ready and payment requirements have been satisfied. Delays do not cancel the order or entitle the customer to a refund.
In-Home Delivery and Assembly
Fitz Fine Furniture offers in-home delivery and, in some cases, standard manufacturer-intended assembly. Assembly services do not include wall mounting, electrical work, plumbing, structural modifications, or custom alterations.
Our delivery teams will not remove doors, windows, railings, or other structural components.
Delivery Access and Conditions
Customers are responsible for confirming that merchandise fits the intended room and delivery path, including doorways, stairways, elevators, hallways, ceiling heights, turns, and other access points.
Before delivery, customers must disclose any stairs, elevators, long carries, restricted parking, building rules, certificate-of-insurance requirements, or other conditions affecting delivery.
Fitz Fine Furniture is not responsible for an inability to complete delivery or for damage resulting from insufficient access, inaccurate customer-provided information, pre-existing conditions, or building restrictions. Additional charges may apply for difficult access, redelivery, hoisting, storage, old-furniture removal, or other nonstandard services.
Delivery Acceptance and Damage
Customers must inspect merchandise at delivery. Visible damage, shortages, or incorrect merchandise must be noted before the delivery team leaves. Concealed damage or defects must be reported within forty-eight (48) hours after delivery.
Fitz Fine Furniture may repair, replace, reorder, or otherwise resolve damaged, defective, missing, or incorrect merchandise at its discretion.
Fitz Fine Furniture retains ownership of all merchandise until it has been paid for in full. Subject to payment in full, title and risk of loss transfer to the customer when the merchandise is delivered or collected through in-store pickup.
Failed, Refused or Rescheduled Deliveries
If delivery cannot be completed because of customer unavailability, insufficient access, site conditions, building restrictions, or refusal of delivery, the merchandise may be returned to our facility.
Redelivery, handling, and storage fees may apply. Refusal or failure to accept delivery does not cancel the order or automatically entitle the customer to a refund. Storage fees may also apply if the customer delays delivery or pickup after the merchandise is ready.