Refund policy
Fitz Fine Furniture is a specialty furniture and home-furnishings retailer. Many of our products are custom, made-to-order, special order, or ordered specifically for an individual customer. Please review this policy carefully before placing an order.
Final-Sale Merchandise
Custom, made-to-order, special-order, special-finish, special-size, special-fabric, modified, clearance, floor-sample, as-is, and other merchandise identified as final sale may not be canceled, returned, exchanged, or refunded once ordered or purchased, unless otherwise approved in writing by Fitz Fine Furniture.
Deposits and payments on these items are non-refundable unless otherwise agreed in writing.
Other Merchandise
All other merchandise is also considered final sale.
In rare and extraordinary circumstances, Fitz Fine Furniture may approve an exception in writing at its sole discretion. Any request must be submitted no later than seven (7) calendar days after the customer receives the merchandise.
Any approved return must:
- Be unused, undamaged, unaltered, and in like-new condition;
- Include the original packaging, where applicable; and
- Be accompanied by the original sales receipt or order documentation.
An approved return will generally be issued as an exchange or store credit, rather than a refund to the original payment method.
Approved returns may be subject to a restocking fee of up to 15%.
Delivery and Return Fees
Delivery, handling, assembly, installation, and similar service fees are non-refundable.
If the original delivery charge was discounted or waived, Fitz Fine Furniture may deduct its standard delivery fee from any approved exchange or store credit or bill the customer separately.
Return-pickup, handling, or additional delivery fees may also apply.
Cancellations
An order canceled within forty-eight (48) hours may be eligible for cancellation, provided that the merchandise has not already been ordered, released, placed into production, prepared for delivery, or otherwise committed.
The 48-hour period does not create an automatic cancellation right and does not override the final-sale restrictions applicable to custom, special-order, clearance, floor-sample, as-is, or other final-sale merchandise.
Any cancellation must be approved in writing by Fitz Fine Furniture.
Damaged, Defective or Incorrect Merchandise
Customers should inspect all merchandise at delivery or pickup.
Visible damage, shortages, or incorrect merchandise must be noted at the time of receipt. Concealed damage or defects must be reported to Fitz Fine Furniture within forty-eight (48) hours after delivery or pickup.
Fitz Fine Furniture may repair, replace, reorder, or otherwise resolve damaged or defective merchandise at its discretion. Damage or defects do not automatically entitle the customer to cancel the order or receive a refund.
Product Variations and Personal Preferences
Natural variations in wood, leather, stone, marble, fabric, rugs, handmade products, finishes, dye lots, grain, color, texture, sheen, distressing, and similar characteristics are not considered defects.
Differences caused by lighting, photography, screen displays, showroom samples, swatches, or normal manufacturing variation are also not considered defects.
A change of mind, comfort preference, or concern regarding an itemβs color, texture, firmness, scale, style, or fit within the customerβs space does not constitute a defect or create a right to return or cancel the merchandise.
Applicable Law
This policy applies to the extent permitted by applicable law and does not limit any rights that cannot legally be waived.